Buying FAQs

We know cleanliness is important but based on consumer surveys, we learned that standards vary from individual to individual. Rather than imposing a dry-cleaning charge on all items, we’ve left it up to our users. An item you purchase should be in the condition specified in the Cleanliness section of the description, and it is up to the buyer to clean it as you wish after purchasing it.

Yes! Send a note through our messaging system to ask any questions about the item. Please don’t exchange contact information or complete transactions outside of ourbazaar.net – users who do so will be disabled.

Sellers have up to 5 business days to send an item and standard shipping takes 3-5 business days after that. You can pay for expedited shipping but keep in mind the timing will depend on how quickly the seller sends it out. You can always track your package right from your Orders page.

If the item has not yet been shipped, you can log in to your account and cancel the order easily and we will refund 100% of your money. If the item has already shipped we will still refund 100% of your money but you will be charged the return shipping fee. Please submit a cancellation request through your Orders page and send the item back to the seller within 24 hours of delivery. If you do not send within 24 hours, you will not receive a refund.

Don’t worry, you will get 100% of your money back if the seller doesn’t ship your item. First, check to see if your order has shipped in your Orders page. If It hasn’t shipped, you can contact the seller using our internal messaging system. If the seller doesn’t ship it, just contact us after 5 business days of placing an order to file a claim and we will take care of the rest. Sellers who don’t cooperate when a transaction is initiated will be disabled. Also, if the order was shipped but never arrived please file a claim with us 5 business days from the postal date. In most cases we can use the tracking information to find the package, but note that if the tracking information lists the package as being delivered to your address we will not be able to provide a refund.

We understand you are taking a risk when you buy online from other people and have policies to protect you. If the item does not match the picture or description provided, you can file a claim (including pictures) within 24 hours of delivery:

  • We will review it and if you are correct, (i.e. picture is visibly different than shown, measurements are different than listed, stains/damages to the item that were not reported, etc.) then we will refund 100% of your money and send you a prepaid label to ship the item back to the seller. In this case the seller will be charged the return shipping fee. Note that you must mail the item out within 24 hours of receiving the label or you will not receive a refund and you will be charged the return shipping fee also.
  • If we conclude that the item does match the picture and description provided, we will still refund 100% of your money but you will be charged the return shipping fee. Again, you must mail the item out within 24 hours of receiving the label or you will not receive a refund and you will be charged the return shipping fee also.

Yes of course you can, as it is yours to keep!