Renting FAQs

We know cleanliness is important but based on consumer surveys, we learned that standards vary from individual to individual. Rather than imposing a dry-cleaning charge on all items, we’ve left it up to our users. An item you rent should be in the condition specified in the Cleanliness section of the description, and it is up to the buyer to clean it as you wish after renting it. Note that you must return the item in the same condition received.

Yes! Send a note through our messaging system to ask any questions about the item. Please don’t exchange contact information or complete transactions outside of ourbazaar.net – users who do so will be disabled.

Sellers have up to 5 business days to send an item and standard shipping takes 3-5 business days after that. You can pay for expedited shipping but keep in mind the timing will depend on how quickly the seller sends it out. You can always track your package right from your Orders page.

If the item has not yet been shipped, you can log in to your account and cancel the order easily and we will refund 100% of your money. If the item has already shipped we will still refund 100% of your money but you will be charged the return shipping fee. Please submit a cancellation request through your Orders page and send the item back to the seller within 24 hours delivery. If you do not send within 24 hours, you will not receive a refund.

Don’t worry, you will get 100% of your money back if the seller doesn’t ship your item. First, check to see if your order has shipped in your Orders page. If It hasn’t shipped, you can contact the seller using our internal messaging system. If the seller doesn’t ship it, just contact us after 5 business days of placing an order to file a claim and we will take care of the rest. Sellers who don’t cooperate when a transaction is initiated will be disabled. Also, if the order was shipped but never arrived please file a claim with us 5 business days from the postal date. In most cases we can use the tracking information to find the package, but note that if the tracking information lists the package as being delivered to your address we will not be able to provide a refund.

We understand you are taking a risk when you rent online from other people and have policies to protect you. If the item does not match the picture or description provided, you can file a claim (including pictures) within 24 hours of delivery:

  • We will review it and if you are correct, (i.e. picture is visibly different than shown, measurements are different than listed, stains/damages to the item that were not reported, etc.) then we will refund 100% of your money and send you a prepaid label to ship the item back to the seller. In this case the seller will be charged the return shipping fee. Note that you must mail the item out within 24 hours of receiving the label or you will not receive a refund and you will be charged the return shipping fee also.
  • If we conclude that the item does match the picture and description provided, we will still refund 100% of your money but you will be charged the return shipping fee. Again, you must mail the item out within 24 hours of receiving the label or you will not receive a refund and you will be charged the return shipping fee also.

No, unless the seller agrees to this using our internal messaging system. Note that we will have all communications saved in case of any disputes. If you make alterations to an item without the seller’s consent and the seller files a claim afterward, you will be charged the original price of the item (as listed in the item description; or if an estimated range is listed, you will be charged the midpoint of the range).

You can contact the seller using our internal messaging system within the rental period to see if you can buy the item. If the seller agrees, you will be charged the balance (sale price minus rental price you already paid). If the seller does not agree, you must return the item to the seller within the standard 2 week rental period using the pre-paid label we provide.

Oops! We know mistakes happen but we have a protection policy in place for sellers too. In this case you have two options:

  • Buy the item – You can contact the seller using our internal messaging system within the rental period to see if you can buy the item. If the seller agrees, you will be charged the balance (sale price minus rental price you already paid).
  • Pay the original price – If the seller does not agree to letting you buy the item, you will be charged the original price of the item (as listed in the item description; or if an estimated range is listed, you will be charged the midpoint of the range) minus the rental price you already paid, and you must return the item to the seller within the standard 2 week rental period using the pre-paid label we provide.

Don’t worry, in most cases we can use the tracking information to find the package. First, check to see the status in your Orders page. If the package doesn’t arrive at the seller’s address in 5 business days from the postal date, contact us to file a claim and we will look into it. Note that if you don’t mail out the item within the 2 week rental period and the seller files a claim, you will be charged the original price of the item (as listed in the item description; or if an estimated range is listed, you will be charged the midpoint of the range). Buyers who don’t cooperate with rental returns will be disabled.