Don’t worry, you will get 100% of your money back if the seller doesn’t ship your item. First, check to see if your order has shipped in your Orders page. If It hasn’t shipped, you can contact the seller using our internal messaging system. If the seller doesn’t ship it, just contact us after 5 business days of placing an order to file a claim and we will take care of the rest. Sellers who don’t cooperate when a transaction is initiated will be disabled. Also, if the order was shipped but never arrived please file a claim with us 5 business days from the postal date. In most cases we can use the tracking information to find the package, but note that if the tracking information lists the package as being delivered to your address we will not be able to provide a refund.